Last updated: May 12, 2026

1. Data Protection Officer

In accordance with Law 25 on the protection of personal information in the private sector, the Physimed Health Group has appointed a person responsible for the protection of personal information.

2. Personal Information Collected

The Physimed Health Group may collect different types of personal information, including:

• First name and last name
• Date of birth
• Address
• Phone number
• Email address
• Medical Information and Medical Record
• Medical History
• Test results and medical reports
• Insurance or billing information
• Appointment Information
• Navigation data and cookies
• Any other information necessary for the provision of care or services

Certain information collected, particularly medical and health information, is considered sensitive under the law and receives an increased level of protection.

3. Data Collection Methods

Personal information may be collected:

• Directly from you
• By phone
• By email
• By web forms
• During medical consultations
• Through digital platforms
• By certain authorized vendors or partners when required as part of the services offered

4. Use of Personal Information

We use your personal information, including for the purpose of:

• Provide medical care and services
• Manage medical appointments and follow-ups
• Handle billing and insurance claims
• Communicate with you
• Improve our services and platforms
• Comply with our legal and regulatory obligations
• Ensure the security and proper functioning of our systems

5. Consent

Le Groupe Santé Physimed obtains express, free, and informed consent before collecting, using, or disclosing personal information when required by law.

Consent can be withdrawn at any time, subject to applicable legal or contractual obligations.

6. Disclosure of personal information

Access to personal information is limited to authorized employees, professionals, doctors, vendors, and partners who require access as part of their duties.

The Physimed Health Group does not sell any personal information to third parties.

Certain technology providers or service partners may process personal information on our behalf, including for:

• Computer hosting
• Appointment Management
• Communications
• IT services
• Web analytics tools
• Customer Relationship Management (CRM) platforms

7. Data hosting and transfers

Certain personal information may be hosted or processed outside of Quebec or Canada. In such situations, the Physimed Health Group takes reasonable measures to ensure an adequate level of protection in compliance with applicable requirements.

8. Login identifiers and similar technologies

Our websites may use cookies and similar technologies to:

• Improving the user experience
• To analyze our platform traffic
• To ensure the proper functioning of the site
• To measure certain advertising or analytical performances

You can configure your browser to refuse certain cookies. However, some site features may be limited.

9. Retention and Destruction of Information

Personal information is retained only for as long as necessary for the intended purposes or in accordance with applicable legal and regulatory obligations.

Medical records are kept in accordance with the requirements of applicable laws and regulations in Quebec. When information is no longer needed, it is securely destroyed or anonymized.

10. Safety Measures

Le Groupe Santé Physimed applies reasonable physical, administrative, and technological security measures to protect personal information against unauthorized access, loss, theft, disclosure, and unauthorized modification.

11. Confidentiality Incidents

In the event of a confidentiality incident presenting a serious risk of harm, the Physimed Health Group will take the required measures in accordance with Law 25.

12. Your Rights

Subject to the limitations provided by law, you may:

• Access your personal information
• Request correction of inaccurate information
• Withdraw your consent where applicable
• Request to cease broadcast or de-indexing under certain circumstances provided by law
• File a complaint regarding the management of your personal information

13. Policy Modifications

This policy may be amended at any time to reflect legislative, technological, or operational changes. The most recent version will always be available on our official platforms.

14. Contact Us

Physimed Health Group
6363 Trans-Canada Highway
Saint-Laurent, Quebec H4T 1Z9

Email: [email protected]
Phone: 514 747-8888