Privacy Policy – Physimed

Last updated: April 22, 2026

At the house of Physimed, we place great importance on protecting your personal information. This privacy policy explains how we collect, use, retain, disclose, and protect the information you provide to us when you use our website, fill out a form, make an appointment, communicate with us, or agree to receive communications from us, including via text message (SMS).

Who are we

Physimed
[Insert full company address]
[Insert phone number]
[Insert contact email address]
[Insert website URL]

If you have any questions regarding this policy or how your information is handled, you may contact us at the details provided above.

2. Personal Information We Collect

We can collect the following information:

• your first and last name ;
• your phone number; ;
• your email address; ;
• your date of birth, when necessary; ;
• Information related to an appointment or service request; ;
• the information you provide in a form or in your communications with us; ;
• certain technical data related to your browsing on our site, such as your IP address, device type, browser used, and certain browsing data.

Depending on the context, certain information may be considered sensitive, particularly when it concerns your health or your request for medical services.

3. How We Collect Your Information

We collect your personal information in various ways, including when:

• you are filling out a form on our website; ;
• you are requesting an appointment; ;
• you communicate with our team by phone, email, web form, or other means; ;
• You agree to receive reminders, follow-ups, or information by Text message ;
• You are browsing our website.

4. Use of your personal information

We use your personal information only within the scope of our legitimate business activities, including for:

• respond to your requests; ;
• Schedule, confirm, or change an appointment; ;
• to provide you with information about our services; ;
• handle the administrative follow-up of your file; ;
• improve our website, our services, and the user experience; ;
• communicate with you by phone, email, or text message (SMS) when you have consented or when permitted by law.

5. Text Message Communications (SMS)

If you provide us with your phone number and agree to receive text messages from Physimed, we can send you Text message for purposes such as:

• Appointment confirmation ;
• appointment reminders ;
• notifications related to a change in schedule or organization; ;
• service follow-ups ;
• Useful information related to your request; ;
• promotional or informative communications, when you have expressly consented.

SMS Consent

By providing your phone number and agreeing to receive SMS messages, you consent to Physimed use your personal information to send you text messages related to our services.

Message frequency

The frequency of messages may vary depending on your interactions with us, your appointments, or services requested.

Possible fees

Messaging and data rates may apply depending on your mobile plan and service provider.

Withdrawal of consent

You can withdraw your consent at any time. To stop receiving SMS, you can:

• respond STOP to one of our text messages, when available; ;
• or communicate with us directly at the contact details listed on our website.

Once your request has been processed, you will no longer receive non-essential text messages, unless necessary to complete an ongoing request or as permitted by law.

6. Basis for consent

When required, we obtain your consent before collecting, using, or disclosing your personal information. This consent can be given explicitly, for example, when you check a consent box on a form or agree to receive SMS communications.

You may withdraw your consent at any time, subject to applicable legal or contractual requirements.

7. Sharing of Personal Information

We do not sell your personal information.

However, we may share certain information with service providers or partners who assist us in operating our website, appointment scheduling systems, communication tools, or messaging platforms, provided that they require this information to provide their services and are obligated to protect its confidentiality.

We may also disclose your information when required or permitted by law.

8. Information Retention

We retain your personal information only for as long as necessary for the purposes for which it was collected, or to comply with our legal, regulatory, administrative, or contractual obligations.

When information is no longer needed, we take reasonable steps to securely destroy or anonymize it.

9. Personal Information Protection

We are implementing reasonable administrative, technical, and physical security measures to protect your personal information from loss, theft, unauthorized access, disclosure, copying, use, or modification.

Despite our best efforts, no electronic transmission or storage system is completely secure. Therefore, we encourage you to be cautious when transmitting information online.

10. Connection cookies and browsing data

Our website may use cookies and similar technologies in order to:

• ensure the proper functioning of the site ;
• analyze website usage ;
• Improve performance and user experience ;
• measure the effectiveness of certain communication campaigns or certain forms.

Depending on your browser, you can refuse or manage cookies. However, some site functionalities may then be limited.

11. Your Rights

Subject to applicable laws, you may request:

• access to your personal information ;
• the correction of inaccurate or incomplete information; ;
• the withdrawal of your consent, where applicable; ;
• details about how your information is used.

To exercise your rights, please contact us in writing at the contact details provided above.

12. Links to Third-Party Websites

Our site may contain links to other websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their respective policies.

13. Modifications to this Policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, or legal requirements. The most current version will always be posted on this page with the date of the update.

14. Contact Us

For any questions, requests for access, correction, or withdrawal of consent regarding your personal information, you can contact us:

Physimed